Mayzlin Relocation LLC

Dealing with this company was a nightmare from day of pickup.

We went with this company because of their lower price and a free month of storage. I ignored a number of tiny red flags and paid for it big time.

Beginning with pickup.. The truck arrived 4 hours late. The guys were shady to say the least. After two separate estimates we were told our stuff wouldn’t fit in the area of the truck they marked. To use the remainder of the truck we were quoted $3k. We ended up picking up lots of cigarette butts left behind and renting a U-Haul trailer and moving the rest of our stuff the 650 miles ourselves.

Our stuff was picked up on May 22nd. As soon as we found our new house on June 7th we requested a delivery on June 27th. We went over the one month free storage by 5 days. We received an invoice for $871 for additional month.

We were promised that once we were ready for delivery we’d receive our stuff between 1-7 days. We let them know 3 weeks ahead that we’d be ready starting June 27th.

The customer service lady was extremely rude any time I asked for delivery estimate.

After two weeks of waiting I made a complaint with the Federal Motor Carrier Safety Administration. That day they finally gave us an estimated drop off date. We waited another 8 days and received our stuff on July 17th.

On drop off date we were charged additional $375 for extra flight of stairs and our road being too narrow for the truck to drive up the driveway.

Lots of stuff arrived badly damaged and I’m so exhausted from this process I don’t have the energy to file claims right now.

Do yourself a favor and avoid this company at all cost.

Move size: 4 Bedroom Home Service cost: $8856

I am very frustrated about my first experience with Mayzlin. I was notified 3 days after my stuff was picked up that there is a delay and my stuff is estimated to arrive 14 days after the pick-up. This is extremely frustrating since I arranged this relocation with a deposit over a month in advance and was told by sales rep Chris Gibson that the trip from Massachusetts to Florida typically takes 3-5 business days. Despite the terms and conditions mentioning 3-14 days for delivery, I would have appreciated transparency ahead of time that the truck is “delayed” to wait for another customer’s pick-up date to consolidate orders. THIS IS POOR PLANNING ON THE COMPANY’s PART AND SHOULD HAVE BEEN COMMUNICATED BEFORE my pick-up. While the company is saving money doing this, I am losing money while I pay for a hotel each night and don’t have access to my medications on the truck. Customer service is NOT helpful – I have requested a supervisor’s info to discuss this concern to make things right, but they still have not provided me this info.

I was also overcharged on space used in the truck as I was advised to “over-estimate” my belongings beforehand so that the final price would be reduced upon the final measurement if less space was used. The movers did not demonstrate a measurement at the end, despite minimizing my belongings to save money.

PLEASE do yourself a favor and spend a few hundred dollars more and go with a different company. I am extremely dissatisfied and hope this review saves others from dealing with this hassle from Mayzlin Relocation.

Move size: 1 Bedroom Home Service cost: $3324

UPDATE: We got a call last week on Friday that our things were being loaded onto a truck. Truck 642, and that we could track it live.

Well, said truck was in Colorado for 3 days this last week. Fine, it’s taking its time….not fine.

I checked the tracking this morning and the truck has mysteriously vanished from the tracker. Where could it be? We have no clue! Customer service has not called with updates AGAIN, not even even to let us know if there was a breakdown.

Mayzlin had our things in storage for 2 weeks before even thinking before even thinking of fulfilling there side of the contract. We’re now coming up on them having our things for 30 days with no clue when we will actually get them.

Again DO NOT HIRE THIS COMPANY. Remember when I asked to speak to a manager? Yeah, never got a call. I seriously doubt anyone will help us from this company.

Mayzlin relocation has been an absolute nightmare to work with. They started off great, were very communicative and helpful. The SECOND our things were loaded onto the delivery truck they became impossible to get ahold of. We were told our earliest delivery date would be no problem, that the 4-21 day from pick up was from the day of drop off. Ok great, that’s not too bad. Or so we thought.

They have since changed that statement to our first available delivery date. So now we’re going off of our delivery date NOT the pickup which was originally promised?

They have now effectively pushed our delivery date back because we said we were available? How does that make any sense?

Every person I have spoken to in their customer service department is completely clueless and rude. They have no idea what is going on. They do not know where their trucks are, they do not know a time frame for trucks to arrive.

I asked to speak to a manager who might know more information, they were like “maybe they’ll get back to you, when they have time”….excuse me??

They have made our moving process incredibly inconvenient and stressful. If you are looking to hire movers DO NOT hire Mayzlin.

Move size: 1 Bedroom Home Service cost: $3700

Absolutely horrible experience—DO NOT USE THIS COMPANY. Every TV was broken despite being wrapped in bubble wrap and placed in TV boxes with corner protectors. It seemed like they either dropped them or ran something through the boxes. They lost the parts to my bed and didn’t reassemble the desk in the office, which was mostly broken by them. Many irreplaceable items, such as my grandmother’s oil and vinegar holders from Italy, were broken, along with a lot of sports memorabilia.

I paid extra for the pool table to be moved, but they refused to place it where I wanted. When I tried to contact customer service, I received no response. Three of my Joss pool cues and the case are missing—stolen, in my opinion. After contacting customer service again, I still received no reply a week later.

I was charged double the initial estimate. While I understood I might have had more items than originally estimated, seeing how my belongings were mishandled and damaged made me furious. I emailed customer service (Chris) again, asking what would be done, but got no response. The total cost for the move was nearly $15,000, and they either broke or lost $8,000 worth of my belongings. If I could give zero stars, I would. This company is absolutely horrible and untrustworthy. Additionally, the driver asked if he left his tool bag, which I haven’t seen—it might be with the parts to my bed or with my stolen pool cues.

Move size: 3 Bedroom Home Service cost: $15000

We hired this moving company to help move our family from Cleveland to Illinois and the crew they sent were unprofessional and inexperienced. Most of the items they moved were damaged, or broken. They poorly packed furniture so a lot of our stuff has brown stains on them that came from their dirty truck (couch, beds,pillows,dressers, tv stand). They broke one of our TVs because someone touched the screen while moving it, they damaged the chord on a treadmill that is only 2 years old and refused to move it to the basement so they just left it in the hallway. They left screws out of beds and tables and lied and told us that they were fully assembled. We only found this out because my husband sat on a bed and it slumped. We have a newborn and a two year old so unstable furniture like tables and beds are a hazard and could be very dangerous. Not to mention they also broke my standing desk so it only rises one one side, broke the back of a mirror, couch, almost all of our lampshades and a few lamps. In addition to that they left scrapes and/or wall dents in almost every room they worked in. We have filed a claim and don't expect much to be done, but knowing that they charge a decent price and hired inexperienced staff, the company should address this issue directly and work quickly to remedy this, but after going to them they just redirected me to the Claims Company that has 1.3 stars on Google. I have tried calling this company multiple times and no one answers. Our claim is in process, I will post a review update to see whether or not the company handles these issues with integrity and takes responsibility or conduct themselves poorly knowing that they hired someone ill-equipped for the job.

Move size: 4 Bedroom Home Service cost: $9000

I deeply regret using this service and honestly wish I just sold my stuff. Everything ended up costing $1899 MORE than what I was told.They were supposed to do the inventory call the day before the movers came and they didn't call me until around 8pm when I was seeing an expensive Broadway show. They called me three times and gave me so much anxiety that I ended up leaving the show to go home and they said we could just do the call the next day.

When we did do the call, they said we had several items that weren’t accounted for when I know for a fact I told the person on my initial call about those items since I was at home and looking at every one of them. How could I forget I have a California King bed? I remember the person joking about how big that mattress is but somehow that wasn’t included in my estimate which then dramatically increased the cost. There were also fees for not having the bed wrapped which I wish I would’ve been told in advance so I could’ve gone and bought my own. It ended up being an additional $60 for three mattress covers for the mattress and two twin boards underneath it (Also, why is a mattress cover for a California King and a twin bed the same price when it’s double the size?).

When everything arrived, we realized they never actually put mattress covers on it to begin with and simply wrapped it in a black garbage bag type material that we could’ve wrapped it in ourselves so we paid $60 for covers we never received. Shortly after they arrived and quoted us for the additional steps they had to walk, (apparently every 7 steps after 75 steps, is another $75 added to your bill) we paid, they ended up moving the truck significantly closer but didn’t adjust what we had to pay despite having to walk much less and charging us an additional $586!

There were also two people so one person would bring the furniture to the elevator and the other would walk it from the elevator to our apartment. Individually, neither of the movers were actually walking 75 steps. In addition to all of this, we were told that our stuff would get here within 10-15 days but it’s “often faster than that.” 11 days in, they called us and said our stuff was finally on its way and could take another 5-10 days to arrive. I ended up not having enough of my medication because it didn’t come within the time I was told. On the day they finally brought our stuff, a different company ended up dropping off our things and made me send the money to them. The morning of, they confirmed I’d be paying less than $2k for the final payment over text so I was going to send it through Zelle, but when they got here with the 18 wheeler and told us we had to pay an extra $586 because it wouldn't fit in the parking garage, my partner had to run to the nearest bank to take out the remaining cash since Zelle does not approve payments over $2000. While we waited, the mover aggressively asked me 3 times and then asked my partner as they walked in again "where is my money at?" They also sloppily moved our stuff in and scratched up the walls. They dropped one of our boxes on the ground outside and left it there for a while as they were moving things in. Other boxes looked beat up. They also brought a table that wasn’t ours and unpacked it so we had to tell them to take it back. We were told they would reassemble anything they disassembled, but they didn’t reassemble our TV stand or the bottom of our sofa couch.

We are also missing our WHOLE TELEVISION, one of our outdoor tables, my brand new $175 diploma that I just got from my recent graduation from NYU and a knitted blanket from my dead father. I feel like I got played which is incredibly sad given that I just graduated from college and had to drop $5859.04 on a one bedroom move from Brooklyn to Los Angeles when I was initially quoted $3960.04. I understand a quote being off by maybe $500, but $1899??? I’ll eat the $75 fee for the elevator both times but after that? We had a binding estimate! DO NOT CHOOSE THEM.

Move size: 1 Bedroom Home Service cost: $5859

Mayzlin Relocation promised only professional movers, careful handling of our possessions, on time service. None of it was true. Every piece of furniture we own was damaged and some antique pieces were destroyed. Lack of personal even with hired day laborers, who they claimed never to use, meant truck was not loaded in allotted time. We had to trespass early in the morning the next day to finish loading. Unloading was a two day process with mattress left on the floor after first day so we had a place to sleep. Total lack of communication with us the customer. When there was communication, what was stated never turned out to be what happened. Trying to file a claim is a joke in fact insulting. The entire process is a sham. We have moved several times as a clergy family and this was absolutely the WORST. I recommend if considering Mayzlin Relocation run away as fast as you can. Very disappointing and angry at how we have been treated.

Move size: 4 Bedroom Home Service cost: $9376